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PRO CARPET CLEANING FAQs

(t) 01483 668930  (m) 07557 506450

(e) info@procarpetcleaning.co.uk

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Frequently Asked Questions

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What is your cancellation policy?

 

If cancelling with less then 24 hours notice we do reserve the right to charge full price. If booking less than 24 hours in advance, you will be charged the full amount if you cancel. Please take this into acount before booking.

What machines do you use?


All our technicians are currently equipped with the Prochem Steempro 2000 Powermax (see here for an image). The Steempro Powermax combines dual 3-stage vacuum power with a 150psi induction diaphragm pump and whisper quiet in-built silencer.

Why should I get my carpets cleaned?


Carpets absorb all sorts of nasty things including chemical contamination, outdoor pollutants, pesticides, biocontaminants, allergens, volatile organic compounds, combustion products, asbestos, dust mites, bacteria, grease and oil deposits, sand, soil and food particles.

 

Regular carpet cleaning will help to remove these contaminants leading to a healthier element for you and your family.

How often should my carpets be cleaned?

 

For people with allergies or breathing-related conditions such as asthma, doctors recommend carpets, upholstery and curtains be professionally cleaned every 3 to 6 months.

 

For general carpet cleaning on an average use residential carpet, we suggest cleaning every 12 months.

How do you take payment?

 

We can take credit or debit card payments over the phone or are happy to accept cash or cheque on the day. Please note that unless previous agreed, payment must be made on the day.

Are you insured ?

 

Yes, Pro Carpet Cleaning has £5,000,000 Public Liability Insurance.

Do Pro Carpet Cleaning move the furniture?

 

We can move certain items of furniture, but are limited due to health and safety legislation. As such, if you have any items of furniture that you definitely need moved, it is best to do this prior to our arrival e.g. wardrobes and double beds.

What should I do before you arrive?

 

It would be very helpful if prior to arrival you can remove items on the floor from areas to be cleaned e.g. shoes, toys etc. Also, if you have valuable items on any pieces of furniture that will require moving, could you please move these to a safe location. Because of the weight limit to what can be moved by our carpet cleaners, please move any heavily items.

What is Stain Protector/Scotchgard?

 

As an option we can apply a protective coating to your carpet, which adds a moisture-resistant barrier to each individual fibre. This barrier means that spills aren't immediately absorbed into the carpet and gives you an extra period of time to clean it up.

 

Additionally, this protective coating on your carpet helps reduce the wear and abrasion caused by soil in the carpet and protects it from excessive matting, which in turn will cause your carpet to perform better.

I live in a flat without a lift, is that a problem?

 

All professional carpet cleaning machines are very big and very heavy, so getting them up staircases can be problematic. Normally, getting them up one flight of stairs (12/13 steps) is fine, but any more than that we might not be able to complete the job, so please do let us know in advance.

Can you clean caravans and/or static homes?

 

Due to the inherent dampness in caravans and static homes the hot water extraction process is not recommended because of the prolonged drying time and how this can effect air quality.

Why do you charge extra for wool carpets?

 

Because wool is a natural fibre we need to rinse it thoroughly at the end of each job, which takes more time then if we're cleaning a sysnthetic carpet. Also, the chemicals used in treating wool are more expensive then their synthetic counterparts.

Can you remove pet hair?

 

The hot water extraction process will remove a considerable amount of pet hair, but we cannot guarantee removing it all. Only regular vacuuming will do this.

Is Stain Protector and Carpet Conditioner included in the price?

 

Unless specifically requested, the price quoted will be for deep cleaning and stain treatment, and would not include any carpet maintenance treatments. This can be taken as optional extras on the day.

How long will my carpet take to dry?

 

Drying time will vary depending on the thickness of your carpet, weather conditions and air circulation in your home. Normally your carpets will be dry in 4 to 12 hours, but in some instances can take up to 24-48 hours.

What do you use for stain treatments?

 

All our technicians carry a wide variety of different solutions that can help them tackle even the most tricky of stains. Some of those we use include:

  • Stain Pro - For use on blood, vomit, ink, and general food and drink

  • Multi Pro and Trafficlean - Sprayed on to carpet to help release soil from the pile, thus making it easier for us to extract. 

  • Coffee Stain Removed- For the removal of coffee stains, tea, beer, tannin, water marks and other yellow and brown discolorations

  • Clensan - Good for yoghurt and milk.

  • Citrus Gel - For oil based stains, grease, tar, gum and other oily spots
  • Solvent Spotter - Good on make up, ink, paint etc. (Cannot be used on carpet tiles with bitumen backing due to it reacting with the bitumen)
  • Filter Out - For draught lines near doors and walls
  • Red RX - For food and drink with red dye as well as carbonated drinks, fruit juices and wine stains
  • Rust Remover - For the Removal of rust stains
  • Urine Neutraliser - Neutralises odour from urine deposits on contact and prevents staining

Please note that due to variables such as type of carpet, age of the stain etc, we cannot guarantee being able to remove all stains.

When I have my upholstery cleaned, how long do I have to leave my cushions propped?

 

Cushions are left propped in order to aid the drying process and should be left in place until completely dry.

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